About SSL Certificates

LIBOR

IVR – LIBOR Rate Change

LIBOR stands for “London Inter Bank Offered Rate”.  This is the rate at which banks in the City of London are prepared to lend money to each other.  The LIBOR rate fluctuates daily and is determined by conditions in the London Inter Bank Market.

The increase in the LIBOR rate over recent months may be attributed to the turbulence in the global current credit markets. This has been well reported in the Press.

In accordance with the terms and conditions of your loan, we have reset LIBOR.  As you know, the last LIBOR reset date was the 1 September when LIBOR was reset to 5.75%.  

Frequently Asked Questions

1.         Why have my monthly mortgage payments gone up this month?

The LIBOR rate decreased to 5.75% from 5.87% on 1 September 2008.  As a result, the interest rate applicable to your loan will decrease accordingly (where the interest rate applicable to your loan is a variable interest rate that tracks LIBOR).  This will affect payments due from the 1st of September onwards which will increase to reflect the interest rate increase.  

Your monthly payments may not be affected if the interest rate applicable to your loan is a fixed rate.

2.         Will the rate change next month?

Banks and large financial institutions charge each other for borrowing money and the rate fluctuates each day based on supply and demand of the wholesale money markets. 

Currently, there are no plans to change the rate next month, but as we have said this is dependent on factors outside of our control. What we can say is that you will be notified in writing of any rate change in advance of it affecting your monthly payment.

3.         My letter states a higher rate than LIBOR?

The interest rate applicable to your loan is made up of the LIBOR rate (as reset from time to time) plus a product margin.  Please refer to your mortgage offer or your credit agreement which will state the applicable product margin.

4.         Why have my payments increased by such a large amount?

If the interest rate applicable to your loan is a variable rate, then such interest rate will increase in accordance with the increased LIBOR rate.  Your monthly payment will also increase to reflect this (please see Q.1).  However, your monthly payments may have also have increased because you have come to the end of a fixed or discounted rate.  You will need to refer to the mortgage offer documents or credit agreement for further details.

5.         My offer documents state I have a certain number of fixed payments; however my payments have increased - why is this?

The offer document is an illustration and shows the number of payments that you will make during the fixed rate period, on the assumption that your mortgage starts on a certain day.  If you did not complete your loan on that day, the number of payments (and the amount of such payment) may change.  However the date on which your fixed rate period expires will not change (and this date will be set out in your mortgage offer or credit agreement).

6.         I am on a fixed rate but my payments have increased?

Your interest rate may be fixed but your payments are not.  A payment change could be due to any or all of the following:

·                     A retention being released

·                     Changes in the repayment method

·                     Fees that have been applied to the account

7.         The Bank of England Base rate has not changed but my interest rate has gone up?

Our interest rates track the LIBOR rate and not the Bank of England base rate.

8.         My payments have increased and I can’t afford to meet the payments?

If you’re having trouble making your mortgage repayments, please contact us as soon as possible.  While we cannot advise you about your mortgage, we will consider your circumstances and may be able to help with your situation.  However if you require any advice on your loan or financial situation, please speak to the Citizens’ Advice Bureau or someone authorized to provide financial advice.

SPML Collections                   0845 602 3806

Preferred Collections              0845 603 6227

The following links may be useful if you are experiencing difficulties:

FSA Fact Sheet http://www.moneymadeclear.fsa.gov.uk/pdfs/mortgage_cantpay.pdf

National Debt Line http://www.nationaldebtline.co.uk

Consumer Credit Counselling Service http://www.cccs.co.uk

 

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